How do I reset my password or my payer invite password?

Resetting your password via payer invite

The reset password option depends on the school’s configuration of Transact Payments. Some schools have the Reset Password option available on the login page. Other schools do not, and the student must resend the payer invitation to the authorized user to reset their password, as shown in the image below.

To resend the payer invitation follow these steps:

1. On the Transact Payments portal, click on My Account on the left side of the page.
   

   

2. Click on the pencil next to the authorized payer's name. And click "resend payer invitation". This will send them an email with instruction on resetting their password.
   
   
   
   

Resetting the student password through the login page

If available, students can reset their password through the Transact Payments portal site by clicking the Forgot password link.

Note that most schools manage logins directly through their student portal and this option is not available. 

If you encounter an issue or have any questions, please contact student support via chat. We are available Monday- Friday 8am- 5:30 pm ET.