How can I request a refund?

All refunds and same-day voids have to be approved by your school. Contact us via chat and we may be able to request a refund or void on your behalf. 



If approved, ACH payments cannot be refunded until 15 days after the payment was submitted. Once a refund is submitted, please allow 5-7 business days for the refund to post.

ERefunds, Financial Aid, and credit refunds can only be requested from your school. Refer to your school's Accounts office for assistance. 


Note: Service fees and NSF fees are non-refundable.

If you encounter an issue or have any questions, please contact student support via chat. We are available Monday- Friday 8am- 5:30 pm ET.