- Try a different browser- Microsoft Edge, Firefox, Google Chrome, etc.
- Make sure the browser is up-to-date
- Clear your cache/cookies
- Do you have a VPN (virtual private network)? if so, turn that off
- Try using a new device
- Try using a different internet network- Avoid using hot spot, turn off WiFi
If you encounter an issue or have any questions, please contact student support via chat. We are available Monday- Friday 8am- 7pm ET.