How can I request a refund?

All refunds and same-day voids have to be approved by your school. By submitting a ticket we may be able to request a refund on your behalf. A refund or same-day void can be requested by submitting a ticket through the Help Center or you can contact student support at the number below.

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If approved, ACH payments cannot be refunded until 15 days after the payment was submitted. Once a refund is submitted, please allow 5-7 business days for the refund to post.

ERefunds, Financial Aid, and credit refunds can only be requested from your school. Refer to your school's Accounts office for assistance. 


Note: Service fees and NSF fees are non-refundable.

If you encounter an issue or have any questions, please contact student support via chat. We are available Monday- Friday 8am- 7pm ET. 

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