What do I do if I receive an 'Uh Oh Something Went Wrong' Error?

If you are receiving an 'Uh oh something went wrong' error when a payment is being made, it could indicate an issue with a browser/device or the payment method itself.

Here are some recommended troubleshooting steps to resolve the issue:

  1. Try a different browser-Edge, Firefox, safari, Google Chrome, etc.
  2. Clear your cache/cookies
  3. Do you have a VPN (virtual private network) if so turn that off
  4. Try using a new device
  5. Try using a different internet network- Avoid using hot spot, turn off WiFi 

If you encounter an issue or have any questions, please contact student support via chat. We are available Monday- Friday 8am- 7pm ET. 

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