If you are receiving an 'Uh oh something went wrong' error when a payment is being made, it could indicate an issue with a browser/device or the payment method itself.
- Try a different browser-Edge, Firefox, safari, Google Chrome, etc.
- Clear your cache/cookies
- Do you have a VPN (virtual private network) if so turn that off
- Try using a new device
- Try using a different internet network- Avoid using hot spot, turn off WiFi
If you encounter an issue or have any questions, please contact student support via chat. We are available Monday- Friday 8am- 7pm ET.