Making a Payment:
How do I make a payment?
Once you have registered for a student account, you will be able to complete your payment via the Student Account Online portal. Students from China, India, and Brazil will need to provide identification and payment receipt documents. All supporting documents to set up your account must be sent to edupayments@transfermate.com
How long does a transaction take?
Payments made in your student account portal will be deposited into one of our local bank accounts in your country. We will make payment the same day from our account to your school. These payments are generally received by your school the same day if payments are received before 2pm GMT.
How can I check the status of my payment?
Please check the status of your Student Account Online.
How will I know if my payment has been successful?
Your Student Account Online portal will display status updates regarding your payment. You can also opt to receive email and text notifications.
Your Student Account Online portal will display status updates regarding your payment. You can also opt to receive email and text notifications.
Credit Card payments take longer to be cleared and then received. For payments made from a Visa or MasterCard – it takes between 3 to 5 business days and for payments made by AMEX – it takes 7 business days.
How do I make a Bank transfer payment?
Once you register for a Bank transfer, please check your e-mail for the subject line “Payment instructions”. The email will not only advise how to make a payment, but it will also contain IFT powered by Transfermate banking information. Once received, you can either use your online banking service (only if it allows for a Bank transfer to be performed) or go to your nearest branch and initiate the payment with the assistance of a bank teller.
Can I make a payment in a different currency than the one shown in my payment instructions?
No, if the payment is registered, However, prior to registering the payment you can select the country you’re paying from and that will allow the option to choose another local currency.
Will I be charged for using this service?
All TransferMate services are completely free of charge although you may be charged by your bank for making a local transaction, this is unfortunately out of our control.
Identification:
Why do I need to provide Identification?
By law, we are required to identify the person transferring funds to our bank account. Your identification will ensure that you and your institution are protected against money laundering attempts.
What is accepted as viable Identification?
Any letter of offer/acceptance, including your name, which has been posted to you by the institution you are wishing to make payments to. In addition, we must receive a scanned copy of your photo identification (passport).
Do I have to provide supporting documents?
No, however, there are a number of countries that do require mandatory supporting documents as per banking regulations and laws. To know whether your country requires these documents, check your payment instructions and the confirmation e-mail sent by our customer service team – a list of countries will be provided there.
To Contact TransferMate:
Email: transactcampusedusupport@transfermate.com
Phone: 1-844-951-4862
Click here for Documents Required & Payment Instructions for the following China, India, & Brazil
If you encounter an issue or have any questions, please contact student support via chat. We are available Monday- Friday 8am- 5:30 pm ET.
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